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Troubleshooting

Communication Error

Occasionally, while waiting for an audit to complete, a “Communication Error” will pop up. When audits are progressing, your browser stays in constant contact with the audit server. When a request fails, this error will be displayed. Requests will intermittently fail due to regular network status issues. However, if these errors are popping up frequently, […]

Problems embedding

1. Make sure you have copied and pasted the entire snippet of code to your site. 2. Remove all other javascript plugins and popups, then test again. 3. Add your javascript plugins back one-by-one and test MySiteAuditor each time to determine where the conflict is. If this does not work please fill out a support […]